Data Deletion Policy
Last updated: March 24, 2026
1. Introduction
At ValcoCRM, we respect your right to control your personal data. This policy explains how you can request deletion of your account and data, what happens when you do, and how we handle your information after deletion.
2. What Gets Deleted
When you delete your account, the following data will be permanently removed:
- Your personal profile information (name, email, phone)
- Your business information and settings
- All leads and client data
- Projects and associated files
- Email templates and sent emails history
- Social media connections and message history
- Invoices and payment records
3. What We May Retain
For legal and business purposes, we may retain certain information:
- Transaction records for accounting and tax purposes (up to 7 years)
- Anonymized usage data for analytics
- Information required by law or legal proceedings
- Deletion request records (reason, date, IP address)
4. How to Delete Your Account
You can delete your account in two ways:
Option 1: Self-Service Deletion
- Log in to your account
- Go to Settings > Account
- Click "Delete Account"
- Confirm your password and reason
- Your account will be immediately deactivated
Option 2: Contact Support
Email us at support@valcocrm.com with the subject "Account Deletion Request" and include your registered email address. We will process your request within 30 days.
5. Deletion Timeline
Immediately: Your account is deactivated and you can no longer log in.
Within 30 days: All personal data is permanently deleted from our active systems.
Within 90 days: Data is removed from our backup systems.
6. Third-Party Services
If you connected third-party services (like Facebook or Instagram), deleting your ValcoCRM account does not delete data stored by those services. You must contact them directly to delete data from their platforms.
7. Contact Us
If you have questions about this policy or your data:
Email: privacy@valcocrm.com
Support: support@valcocrm.com